Medword Customer Care

Order Inquiry Form

Customer inquiry form for products purchased through The Medword Online Store for orders starting with the prefix MWTPC-

To check the status of your order, please complete the form below only after the approximate delivery time stated for this product has passed. Sorry, but submissions without an order number, not stating the nature of your inquiry, or an incorrect e-mail cannot be answered. will not be answered. If you have a free e-mail account with sites such as Google, Yahoo, AOL, MSN, HotMail, etc., and it's over its limit, our answer will not reach you.

First Name:	* Required
Last Name:	* Required
eMail Address:	* Required
Order Number: We've already entered the prefix for you, just insert the end part of your invoice number after the dash.	* Required
Please do not use this form to ask for a tracking number. If your order is given a tracking number it will automatically be sent to you. Please describe the nature of your order inquiry or question for this supplier's Customer Service Department:

Before Submitting Inquiry Please Read

1	Please do not use this form to ask for a tracking number. If a tracking number is associated with the product you ordered, you would have been automatically sent one sometime after receiving your Medword e-mail receipt.
2	The estimated delivery time on these products is 5-7 business days for some items and 7-10 for others. "Business days" does not include weekends or holidays. Small companies that supply certain products sometimes do not work 24 hours a day and 7 days a week.
3	If you order a product at 6:00 p.m. on a Friday, it is best to regard 6:00 p.m. the following Monday as the first full day of waiting for your order, not the third.
4	Every supplier with whom Medword deals fills and ships orders as fast as humanly possible and technology allows.
5	Orders shipped by ground mail can be and indeed, have been affected by delays not under the control of the company shipping the product, including possible delays caused by U.S. Department of Homeland Security concerns.

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