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Return Policy:
TENS and EMS Units

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Return Policy For TENS & EMS Units



FREE SHIPPING ON ALL ELECTRODES, TENS & EMS UNITS

100 percent satisfaction guaranteed with TENS, EMS, or electrode product.Guarantee: 100% Satisfaction & Competitor Prices Matched
Medword Medical Sales, through our supplier, guarantees 100% customer satisfaction. Medword's supplier is the low-price leader and promises to match all competitors prices.

  • If you are not 100% satisfied with the results you are receiving from your TENS or EMS, as long as it is returned in good condition within 45 days, you will be issued a FULL REFUND.

There is a 5 Year Warranty on this unitThere is a 5 Year Warranty on all TENS, EMS, & other units.

  • The TENS units and EMS come with a 5 Year Warranty. If you are having any problems with your EMS or TENS unit, send it back to our supplier and a new replacement unit will be shipped out to you immediately.

You Should Know...

The TENS Unit Electrode & EMS Electrode Wires Medword Sells:

  • Must pass a 3 pound pull-test, but typically pass up to 5 pounds;
  • Are made with zinc-coated copper wires, to aid in dispersion and keep impedance low;
  • Have a pre-formed .080 inch pin connector, which holds a TENS pin in place firmly;
  • Contain a small but firm lug for better electrode adhesion, so the wires cannot pull;
  • Have recently been improved to be even more flexible;
  • A minimum of 5% of our electrode & lead wires are hand tested for effectiveness and quality.



Free Shipping
Electrode Skin Prep
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Electrode Skin Prep
2 Fluid Oz. Bottle

Recommended For Use
With All Electrodes

Medword Price
12.99
TENS Conductive Spray
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TENS Conductive Spray
2 oz. Bottle

Recommended For Use
With All Electrodes

Medword Price
14.99
Tac Gel
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Tac Gel 2 oz. Tube

Recommended For Use
With No-Gel Electrodes

Medword Price
14.99







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Medword Medical Sales is a BBB Accredited Business. Click for the BBB Business Review of this Medical Equipment & Supplies in Chilliwack BC